What is Webcam Counselling? 

Webcam Counselling is just like having face-to-face counselling, except you talk to a trained counsellor online using a secure video link (similar to Skype or FaceTime). You can have counselling with your partner or on your own. Sex Addiction Therapy can only take place by webcam after a face to face assessment in our offices.

If you and your partner live in different places webcam counselling is an easy way for you both to take part in a session from separate locations.

How much does it cost?

The fee for an hour’s session using webcam is the same as face to face therapy. Please see our fees page for details.


All you need to use our webcam counselling is a computer, laptop or device with a webcam.

Once you’ve booked a session we’ll email you the details of your booking with a link to access your session. 

At the time of your appointment just click the link and you’ll be connected to a video call with your counsellor.

We use Zoom to provide our Webcam Counselling. If you’ve never used Zoom before when you click the link you may be asked to install a plugin to connect your camera with your web browser. Follow the on-screen instructions and select ‘Run’ to install.

We use Zoom because:

  • it’s available to users with lower bandwidths
  • you don’t need to download software or set up an account
  • it meets a very high standard of confidentiality and data security

Zoom, the online service we use to deliver Webcam Counselling, will not collect your personal information and sessions are not recorded. Video calls take place using Secure Socket Layer (SSL) encryption to ensure they remain confidential. When you make a booking you will be asked for an email address, if you want to keep these details private please use an email address that only you have access to.

Zoom uses cookies. However, these will not contain identifiable information about you or your counselling session.

If you want to delete all traces of Zoom you’ll need to:

  • uninstall Zoom
  • delete your internet history for the day you had counselling
  • delete any cookies Zoom has left on your device. You can get more information about deleting cookies on the Information Commissioner’s Office website

Cancellations and rescheduling of online services

If you wish to reschedule or cancel an appointment you’ll need to contact your therapist a minimum of 24 hours in advance of the appointment or full payment will be required.

We can offer the option of counselling from your home or office via webcam. We use the secure platform zoom.us. This means that there is no travel time or costs and no problems with childcare. Simply make an appointment at a convenient time and we will send you an email with the details of the hour long session, so that you can log in.

It is important that you have a good internet connection to avoid interruptions to the session. We have worked with British nationals in many countries, and are happy to accommodate differences in time zones. Sessions are charged as for face to face, and payment should be made via Paypal or bank transfer prior to your appointment.


Session payment

Contact us and make an enquiry here.